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CMA Foundation · Fundamentals of Business Economics and Management · Decision-making - Types and Process

A marketing head at a Pune firm picks the first supplier whose quote meets her minimum quality and price needs, instead of comparing every possible supplier. This behaviour reflects which limitation on decision-making described by Herbert Simon?

The behaviour reflects bounded rationality, which leads to satisficing. Because managers have limited time, information and processing ability, they accept the first alternative that meets minimum criteria rather than searching for the best one. Optimising would require comparing all suppliers, which the head did not do.

  1. ABounded rationality, leading to satisficingCorrect
  2. BPerfect rationality, leading to optimising
  3. CEscalation of commitment
  4. DGroupthink

Explanation

Simon argued that managers have limited information, time and cognitive ability, so they accept a solution that is good enough rather than the best. Choosing the first acceptable supplier is satisficing. Optimising would need a full comparison of all suppliers, which she did not make.

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