CSEET · Business Laws and Management · Functions of Management
A message from the CEO of an Indian company travels to the shop-floor worker through the general manager, department head and supervisor, in that order. This is an example of which type of communication?
This is formal downward communication, because the message moves along the official chain of command from the top executive to lower levels. Grapevine is unofficial, upward communication flows from subordinates to superiors, and horizontal communication is between people at the same level.
- AFormal downward communicationCorrect
- BFormal upward communication
- CInformal communication through the grapevine
- DHorizontal communication
Explanation
The message follows the official chain of command from higher to lower levels, so it is formal downward communication. Grapevine is informal and unofficial, and horizontal communication occurs between people at the same level.
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