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NISM Certifications · NISM-Series-V-A: Mutual Fund Distributors · Investor Services

A mutual fund investor does not receive the redemption proceeds within the prescribed time and complains to the AMC without a satisfactory reply. Which is the appropriate next escalation channel on the SEBI platform?

The investor can escalate the complaint on SEBI SCORES, the online complaint redress platform. It forwards the complaint to the AMC and tracks resolution. The stock exchange listing department, the Income Tax Appellate Tribunal and the RBI currency department do not handle mutual fund grievances.

  1. ASEBI SCORES (the online complaints redress system)Correct
  2. BThe stock exchange listing department
  3. CIncome Tax Appellate Tribunal
  4. DThe Reserve Bank's currency management department

Explanation

If the AMC does not resolve the complaint, the investor may lodge it on SEBI SCORES, which forwards it to the entity concerned for action and tracking. The other bodies have no role in redressing mutual fund investor grievances.

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