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IAI Actuarial Core Principles · Business Management · Mission, business strategy, teamwork and time management

A pricing team at an Indian life insurer has recently been formed. Members are polite, avoid disagreeing openly and are still clarifying who does what and what the goals are. Using Tuckman's model of group development, which stage is the team in?

The team is in the forming stage. Members are polite, avoid open disagreement and are still clarifying roles and goals, which are typical features of forming in Tuckman's model, before conflict (storming) and agreed norms (norming) develop.

  1. AFormingCorrect
  2. BStorming
  3. CNorming
  4. DPerforming
  5. Adjourning

Explanation

In Tuckman's model the forming stage is marked by politeness, uncertainty about roles and goals, and reliance on the leader. Storming would show open conflict and challenge, which is absent here. Norming and performing need agreed roles and working norms, which have not yet emerged.

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