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ACCA Applied Knowledge · Business and Technology · Team formation, development and management

A project team at Kestrel Ltd has been working together for two weeks. Members are now openly challenging the team leader's plan, arguing about who should do which tasks, and forming small cliques. Which Tuckman stage is the team in, and what is the most suitable leadership response?

The team is in the storming stage, shown by open challenges to the leader, disputes over tasks and cliques. The suitable response is for the leader to manage the conflict constructively and clarify roles and goals, rather than delegating fully or merely rewarding output.

  1. AStorming; help resolve conflict and clarify roles and goalsCorrect
  2. BForming; give detailed instructions and close supervision only
  3. CNorming; delegate fully and step back from the team
  4. DPerforming; focus on rewarding the team's high output

Explanation

Open challenge to the leader, disputes over roles and cliques are typical of storming. The leader should manage conflict constructively and clarify roles and objectives. Stepping back would suit performing, not a team in conflict.

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