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A retailer sells packaged goods to a consumer, and the goods turn out to be defective. The consumer wants a quick, low-cost remedy outside the regular civil court process, apart from the rights available under the Sale of Goods Act, 1930. Which forum is specifically set up for this purpose?

The consumer should approach the Consumer Disputes Redressal Commission, which operates at district, state and national levels. It gives a speedy, inexpensive remedy for defective goods. The CCI handles anti-competitive conduct and the Registrar of Companies handles company filings, so they are not suitable forums.

  1. AThe Consumer Disputes Redressal Commissions at district, state and national levelsCorrect
  2. BThe Competition Commission of India
  3. CThe Insolvency and Bankruptcy Board
  4. DThe Registrar of Companies

Explanation

Consumer Disputes Redressal Commissions at district, state and national levels are quasi-judicial bodies providing speedy relief to consumers for defective goods and deficient services. The CCI deals with anti-competitive practices, not individual consumer grievances. The Registrar of Companies handles company registration and filings.

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