ACCA Applied Knowledge · Business and Technology · Organisational culture
A retailer's staff regularly retell how the founder started the business from a market stall and personally refunded a customer's loss. Which element of the cultural web does this represent?
This is the stories element of the cultural web. Retelling accounts of the founder and past events conveys what the organisation values and reinforces the paradigm. Symbols are visible representations like logos or offices, and control systems are the measurement and reward processes.
- AStoriesCorrect
- BSymbols
- CControl systems
Explanation
Stories are past events and people that are retold to employees and outsiders, embedding what the organisation values. Symbols are visible items such as logos, offices or titles. Control systems are measurement and reward mechanisms.
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