ACCA Applied Knowledge · Business and Technology · Individual and group behaviour in business organisations
According to Belbin, which role is most associated with listening to others, building team spirit, averting friction and calming tense situations?
The Team Worker is the Belbin role that listens, builds team spirit, averts friction and calms difficult situations. Unlike the Shaper, who drives the team and may provoke tension, the Team Worker is cooperative and diplomatic, supporting relationships and morale within the group.
- ATeam WorkerCorrect
- BSpecialist
- CShaper
- DImplementer
Explanation
The Team Worker is cooperative, perceptive and diplomatic, listens, builds morale and prevents friction. The Shaper is challenging and driven, which can cause friction rather than avoid it. The Specialist supplies scarce knowledge and the Implementer converts plans into practical action.
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