ACCA Applied Knowledge · Business and Technology · Personal effectiveness
An accountant has a heavy workload and is regularly asked by colleagues to take on extra tasks. She politely explains her current commitments and declines a non-urgent request, while offering to help the following week. Which behaviour is this?
This is assertiveness. She states her limits openly and respectfully, declines a non-urgent task, and offers help later. That protects her workload without disregarding the colleague, unlike aggression, which ignores others' needs, or passivity, which would mean silently accepting the extra work.
- AAssertivenessCorrect
- BAggression
- CPassive behaviour
- DAvoidance of responsibility
Explanation
Assertiveness means stating one's own needs and limits clearly while respecting others. Aggression would disregard the colleague's needs, and passivity would mean accepting the task despite the overload. She also offers future help, so it is not avoidance.
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