ACCA Applied Knowledge · Business and Technology · Personal effectiveness
An accountant is overloaded with routine tasks, including data entry that a trainee could perform with some guidance. Which action is most likely to reduce the accountant's workload while also developing staff?
Delegating the data entry to the trainee, with clear instructions and review, is best. It reduces the accountant's workload, lets them focus on higher-value work, and develops the trainee. Working longer hours or ignoring routine tasks fails to tackle the cause of overload and can raise stress.
- ADelegating the data entry to the trainee with clear instructions and reviewCorrect
- BWorking longer hours until the backlog clears
- CIgnoring the routine tasks until they become urgent
Explanation
Delegation frees time for higher-value work and develops the trainee, provided instructions and review are given while accountability remains. Longer hours do not address the cause and may increase stress. Ignoring tasks lets them become crises.
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