ACCA Applied Knowledge · Business and Technology · Personal effectiveness
A manager notices that a team member regularly misses deadlines because she accepts extra work from several colleagues and never says no. Which personal effectiveness weakness does this most clearly illustrate?
The behaviour shows a lack of assertiveness in managing workload. The team member cannot refuse additional requests from colleagues, so she becomes overloaded and misses deadlines. It is not about delegation, numeracy or authority, because the problem is her inability to set boundaries.
- ALack of assertiveness in managing workloadCorrect
- BPoor numeracy skills
- CExcessive delegation to subordinates
- DOver-reliance on formal authority
Explanation
Accepting every request and being unable to refuse shows a lack of assertiveness, which leads to overload and missed deadlines. Delegation is passing work down, which she is not doing. Numeracy and formal authority are unrelated to the behaviour described.
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