ACCA Applied Knowledge · Business and Technology · Leadership, management and supervision
At Brightway Ltd, an employee in the packing department receives instructions on daily output from the production manager and also from the sales manager, who gives conflicting priorities. Which of Fayol's principles is being breached?
The principle breached is unity of command, which holds that an employee should receive instructions from only one superior. The packing employee is being given conflicting priorities by two managers, which causes confusion and undermines authority and accountability.
- AUnity of direction
- BUnity of commandCorrect
- CScalar chain
- DEsprit de corps
Explanation
Unity of command says an employee should receive orders from only one superior. Here the employee has two bosses giving conflicting instructions. Unity of direction concerns one plan and one head for a group of activities with the same objective, so it is not the issue described.
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