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ACCA Applied Knowledge · Business and Technology · Leadership, management and supervision

A production manager spends an afternoon building relationships with managers in the sales and logistics departments of another company to obtain useful information and favours. Which Mintzberg role is this?

This is the liaison role, an interpersonal role in which a manager builds and maintains a network of contacts outside their own unit to gain information and favours. Figurehead is ceremonial duty and disturbance handler is about dealing with crises, which are not described here.

  1. ALiaisonCorrect
  2. BFigurehead
  3. CDisturbance handler

Explanation

The liaison role involves developing and maintaining a network of external contacts who provide information and favours. The figurehead role is ceremonial or symbolic, and the disturbance handler deals with unexpected problems and crises.

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