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CSEET · Business Laws and Management · Principles of Management and Modern Approaches

At Sharma Textiles, the production head and the marketing head each separately instruct the same dispatch clerk, Meera, on priority orders, and their instructions often clash. Later, the managing director also finds that the production and marketing teams are working on two different sales targets for the same year. Which two Fayol principles are being violated, respectively?

The principles violated are unity of command and unity of direction. The clerk receives conflicting orders from two superiors, and different teams follow different plans for the same objective, whereas Fayol requires one boss per employee and one head and one plan per objective.

  1. ADivision of work and discipline
  2. BUnity of direction and order
  3. CUnity of command and unity of directionCorrect
  4. DScalar chain and equity

Explanation

The clerk receives orders from two superiors, which violates unity of command. Two teams pursuing different targets for the same objective violates unity of direction, which calls for one head and one plan for a group of activities with the same objective.

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