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ACCA Strategic Professional · Strategic Business Leader · Enabling success: talent management

Brightwell Services spends heavily on training but finds that skills gaps persist because courses are chosen ad hoc. Which first step in the systematic training cycle would best address this?

The best first step is a training needs analysis. It compares the competences the organisation requires with those employees currently have, so training is targeted at real gaps rather than chosen ad hoc, before design, delivery and evaluation follow.

  1. ACarry out a training needs analysis comparing required competences with current onesCorrect
  2. BEvaluate the training after delivery using feedback forms
  3. CSelect the cheapest external training provider
  4. DOffer the same programme to every employee

Explanation

The systematic cycle begins by identifying needs, comparing the competences required with those existing, so training is targeted. Evaluation comes later, and cheap or universal programmes ignore actual gaps.

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