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ACCA Strategic Professional · Strategic Business Leader · Machine learning, AI and robotics

Danvers Logistics has deployed RPA bots to reconcile supplier invoices. After the supplier portal's screen layout was redesigned, the bots began failing and invoices went unprocessed for two days. Which risk does this best illustrate?

It illustrates that RPA bots depend on stable interfaces and scripted rules. When the portal layout changed, the bots broke. Organisations therefore need change management, testing, monitoring and ownership of bots, because basic RPA does not adapt to changes on its own.

  1. AThe dependency of RPA bots on stable interfaces and the need for change management and monitoring of the botsCorrect
  2. BThe bots' ability to learn from the changed layout and so improve accuracy
  3. CA cyber-attack caused by the bots' use of artificial general intelligence
  4. DA strategic benefit of RPA in reducing the need for process governance

Explanation

Bots follow scripted steps against specific screen elements, so interface changes can break them. This calls for change control, testing and monitoring of bots. Basic RPA does not self-learn, so the learning option is wrong, and RPA increases rather than reduces the need for governance.

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