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ACCA Strategic Professional · Advanced Performance Management · Non-financial performance measurement

Dunmore Bank wants to measure what it requires from its customers, regulators and employees, such as loyalty, compliance information and discretionary effort, as part of its Performance Prism. Which facet of the Prism does this address?

This is stakeholder contribution. In the Performance Prism, contribution captures what the organisation requires from its stakeholders, such as loyalty, compliance information and effort. Stakeholder satisfaction is the opposite direction, covering what stakeholders require from the organisation.

  1. AStakeholder satisfaction
  2. BStakeholder contributionCorrect
  3. CStrategies
  4. DCapabilities

Explanation

Stakeholder contribution covers what the organisation wants and needs from its stakeholders, such as loyalty, information, effort or capital. Stakeholder satisfaction is the reverse: what stakeholders want from the organisation. Capabilities concern the firm's own practices, people, technology and infrastructure.

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