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CS Professional · Arbitration, Mediation and Conciliation · Negotiation Skills and Communication

During a mediation between Kavita Textiles and a supplier, Kavita's manager keeps checking his phone and glancing at the clock while the supplier explains his delay in shipments. The supplier stops mid-sentence and says, 'You are not interested in hearing me.' Which type of communication barrier is most directly illustrated?

It is a psychological or attitudinal barrier arising from inattention and poor listening. The manager's phone checking and clock watching show disinterest, which makes the speaker feel unheard and stops communication. No jargon, physical distance or cultural difference is present in the facts.

  1. ALanguage barrier caused by technical jargon
  2. BPhysical barrier caused by distance between parties
  3. CPsychological or attitudinal barrier caused by inattention and poor listeningCorrect
  4. DCultural barrier caused by different festivals

Explanation

The manager's inattention, shown through phone checking and clock watching, signals disinterest. This is a lack of active listening, which is an attitudinal or psychological barrier. No jargon, distance or cultural difference appears in the facts, so the other options do not fit.

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