ACCA Strategic Professional · Strategic Business Leader · Enabling success: disruptive technologies
Halden Insurance uses software robots to copy policy data between its legacy claims system and its billing system. The robots follow fixed rules, work only with structured data and cannot change their own behaviour. Which description best fits this technology?
The technology is robotic process automation. It mimics repetitive, rule-based human tasks on structured data and does not learn or change its own rules. Machine learning, by contrast, improves its models from data, so it does not describe fixed-rule robots copying records between systems.
- ARobotic process automation, which mimics rule-based human tasks on structured dataCorrect
- BSupervised machine learning, which refines its own decision rules from labelled outcomes
- CDeep learning, which interprets unstructured images without human-defined rules
- DBlockchain, which validates entries through a distributed consensus network
Explanation
Robots that follow fixed rules on structured data and do not learn are robotic process automation. Machine learning would adapt its model from data, and deep learning handles unstructured data such as images. Blockchain concerns distributed ledgers, not task automation.
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