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ACCA Strategic Professional · Strategic Business Leader · Enabling success: organising

Halvorsen University Hospital relies on highly trained surgeons and physicians who work largely autonomously. Their work is coordinated mainly through standardised skills acquired through long professional training, and the operating core holds considerable power. Which configuration and key coordinating mechanism apply?

This is a professional bureaucracy coordinated through standardisation of skills. Highly trained specialists in the operating core control their own work, and their shared professional training, rather than managerial rules or direct supervision, provides the coordination.

  1. AMachine bureaucracy, standardisation of work processes
  2. BProfessional bureaucracy, standardisation of skillsCorrect
  3. CDivisionalised form, standardisation of outputs
  4. DAdhocracy, mutual adjustment

Explanation

In a professional bureaucracy the operating core of trained specialists is the key part and coordination is by standardised skills. Machine bureaucracy standardises work processes designed by the technostructure, which would not give surgeons this autonomy.

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