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ACCA Strategic Professional · Strategic Business Leader · Machine learning, AI and robotics

Harlow Freight, a logistics company, installs software robots that log into its billing system, copy data from emailed delivery confirmations into invoices, and flag mismatches for staff. The software follows fixed rules, does not learn from outcomes and handles only structured, repetitive tasks. Which technology does this describe?

This is robotic process automation. The software follows fixed rules to perform structured, repetitive tasks such as copying data between systems, and it does not learn from data or outcomes, which distinguishes it from machine learning or deep learning.

  1. ARobotic process automationCorrect
  2. BMachine learning using unsupervised clustering
  3. CA generative AI language model
  4. DA neural network performing deep learning

Explanation

Rule-based software that mimics human keystrokes on structured, repetitive tasks without learning is robotic process automation. The machine learning and deep learning options involve systems that learn patterns from data, which is absent here.

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