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ACCA Strategic Professional · Strategic Business Leader · The internal resources, capabilities and competences of an organisation

Harrowgate Engineering's senior technicians hold deep know-how about calibrating turbines, learned over many years. They cannot fully write it down, and it is passed on mainly through apprenticeship and shared practice. Under Nonaka and Takeuchi's model, which knowledge conversion would best turn part of this know-how into manuals that new staff can use?

Externalisation is the right conversion, because it turns tacit know-how held by technicians into explicit, documented forms such as manuals. Socialisation passes tacit knowledge on through shared experience, while combination merges existing explicit knowledge and internalisation absorbs explicit knowledge back into personal skill.

  1. ASocialisation
  2. BExternalisationCorrect
  3. CCombination
  4. DInternalisation

Explanation

Converting tacit knowledge into explicit form such as manuals is externalisation. Socialisation is tacit to tacit through shared experience, combination is explicit to explicit, and internalisation is explicit to tacit when learners absorb documented knowledge through practice.

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