CMA Foundation · Fundamentals of Business Laws and Business Communication · Internet-based Business Communication
In a professional email, the 'Subject' line is best used to:
The subject line should give a brief, specific indication of what the email is about. This lets the recipient grasp the purpose and priority at a glance and locate the mail later. Blank subjects or all-capital text are poor etiquette.
- AGive a brief, specific indication of the message's purposeCorrect
- BRepeat the full body of the message
- CLeave blank so the reader opens the mail quickly
- DWrite in capital letters to show urgency in every mail
Explanation
A subject line helps the recipient understand the purpose and priority of the email and later find it easily. Leaving it blank or using all capitals is poor netiquette, and repeating the whole message defeats its purpose of being brief.
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