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CMA Foundation · Fundamentals of Business Economics and Management · Introduction to Management

In a Pune factory, a supervisor reports to two bosses, one for production and one for quality, and receives conflicting orders. Which Fayol principle is violated?

Unity of command is violated, because it requires that an employee receive orders from only one superior. The supervisor has two bosses giving conflicting instructions. Unity of direction is different, as it concerns one plan and one head for activities with the same objective.

  1. AScalar chain
  2. BUnity of commandCorrect
  3. CUnity of direction
  4. DDivision of work

Explanation

Unity of command says an employee should receive orders from only one superior. Here the supervisor has two bosses. Unity of direction concerns one head and one plan for a group of activities with the same objective, so it is not the principle breached by dual reporting.

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