CMA Foundation · Fundamentals of Business Economics and Management · Introduction to Management
In a Pune manufacturing firm, the production manager and the sales manager each give separate instructions to the same dispatch clerk, who is confused about whose order to follow. Which Fayol principle is violated most directly?
Unity of command is violated. The dispatch clerk is getting instructions from two different managers for the same work, which creates confusion and divided loyalty. Fayol's principle requires that each employee report to and take orders from just one superior, so the firm should fix a single reporting line.
- AUnity of commandCorrect
- BRemuneration of personnel
- CEsprit de corps
- DCentralisation
Explanation
The clerk receives orders from two superiors for the same work. This is a breach of unity of command. Esprit de corps concerns team harmony and is not the direct issue here, and remuneration and centralisation are unrelated to dual reporting.
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