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CSEET · Business Laws and Management · Introduction to Management

In a Pune factory, a worker receives instructions about the same task from both the production manager and the quality head, whose directions often conflict. The worker is confused and output suffers. Which principle of Fayol is violated, and what is the usual remedy?

Unity of command is violated, because the worker takes orders from two superiors for the same task. The remedy is to ensure each employee reports to only one superior for a given task, which removes conflicting instructions and confusion.

  1. AUnity of direction; assign one plan to each group of activities
  2. BUnity of command; ensure each employee reports to only one superior for a given taskCorrect
  3. CDivision of work; increase specialisation of the worker
  4. DCentralisation; take all decisions at the top level

Explanation

The problem is one employee receiving orders from two superiors, which is a breach of unity of command. Unity of direction concerns one head and one plan for a group of similar activities, which is a different issue. The remedy is a single reporting line for the task.

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