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CSEET · Business Laws and Management · Functions of Management

In an organisation, a rumour about job cuts spreads quickly among employees through casual conversations outside the official hierarchy. This channel of communication is known as:

This is grapevine communication, an informal channel that spreads information through social contact outside the official hierarchy. Rumours travel fast this way. Formal downward, horizontal and upward communication all follow the structure of authority in the organisation, so they do not fit.

  1. AFormal downward communication
  2. BFormal horizontal communication
  3. CGrapevine communicationCorrect
  4. DVertical upward communication

Explanation

Informal communication that moves outside official channels through social contact is the grapevine. The other options are formal channels that follow the organisational structure, so they do not describe a rumour spreading casually.

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