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CSEET · Business Laws and Management · Functions of Management

In Kavya Textiles Ltd, the sales team promises delivery dates without consulting the production team, which then fails to meet them. Which problem does this chiefly show, and what is the suitable remedy?

The case shows lack of coordination between the sales and production departments. Because they act without sharing information, promised dates cannot be met. The remedy is better communication and integrated planning so that the departments' activities are synchronised toward a common goal.

  1. ALack of coordination between departments; improve communication and integrate their plansCorrect
  2. BExcessive control; reduce supervision of the sales team
  3. CPoor staffing; replace all the production workers
  4. DWeak budgeting; increase the sales commission

Explanation

Departments are working in isolation, so their activities are not synchronised. The remedy is better communication, joint planning and integration of goals. Replacing workers or changing commission does not address the root cause.

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