IAI Actuarial Core Principles · Business Management · Communicating strategy; culture and structure in decision making; strategy case studies
In Schein's model of organisational culture, an actuarial consultancy in Mumbai displays open-plan seating, a formal dress code and a logo featuring a compass. Which level of culture do these items represent?
They are artefacts, the most visible level of Schein's model. Seating layout, dress code and logos are observable features of an organisation. Espoused values are stated beliefs, while basic assumptions are deeper, unconscious beliefs that cannot be seen directly.
- AArtefactsCorrect
- BEspoused values
- CBasic underlying assumptions
- DCultural web paradigm
- Power structures
Explanation
Schein's first and most visible level is artefacts: physical layout, dress, logos and symbols. Espoused values are stated beliefs, and basic assumptions are unconscious, taken-for-granted beliefs. The items described are visible and tangible.
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