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ACCA Applied Knowledge · Business and Technology · Business organisational structure

Kestrel Ltd employs work-study analysts, accountants who design budgeting systems, and quality-control planners. They do not manage others or do the operating work, but they design procedures that standardise how work is done. In Mintzberg's model, which part of the organisation do they form?

They form the technostructure. Mintzberg's technostructure comprises analysts such as work-study staff, planners and system designers who standardise work and control it without performing the operating work or managing it directly. Support staff, by contrast, provide indirect services like catering or legal advice.

  1. ASupport staff
  2. BTechnostructureCorrect
  3. CMiddle line
  4. DStrategic apex

Explanation

The technostructure consists of analysts who plan and control work and standardise processes, outputs or skills. Support staff provide indirect services such as catering or legal advice to the organisation, which is the main distractor here. These analysts do not provide such general services; they design systems.

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