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CSEET · Business Laws and Management · Management Knowledge for Company Secretaries

Match the type of communication with its example. P. Formal downward Q. Formal upward R. Informal S. Horizontal 1. Grapevine talk among employees 2. Manager of sales sharing data with the manager of production 3. Board circular sent to department heads 4. Monthly report sent by a department head to the director

The correct match is P-3, Q-4, R-1, S-2. A board circular is formal downward communication, a monthly report to the director is formal upward, grapevine talk is informal, and sharing data between sales and production managers is horizontal communication between peers.

  1. AP-3, Q-4, R-1, S-2Correct
  2. BP-4, Q-3, R-1, S-2
  3. CP-3, Q-4, R-2, S-1
  4. DP-1, Q-4, R-3, S-2

Explanation

A circular from the board to department heads flows down the formal chain (P-3). A report to the director flows up (Q-4). Grapevine talk is informal (R-1), and communication between managers of equal rank is horizontal (S-2). Other options misplace at least one pair.

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