CMA Intermediate · Business Laws and Ethics · Business Ethics and Emotional Intelligence
Meena notices that a team member is silently anxious about a new software rollout, acknowledges the worry sensitively, and adjusts the training plan accordingly. Which emotional intelligence component is most clearly shown?
Meena shows empathy. Empathy is the ability to sense and understand other people's emotions and respond to them appropriately. She picks up the colleague's unspoken anxiety and changes the training plan in response, which goes beyond managing her own feelings.
- ASelf-awareness
- BSelf-regulation
- CEmpathyCorrect
- DMotivation
Explanation
Empathy is understanding the emotional makeup of other people and treating them according to their emotional reactions. Meena senses another person's unspoken anxiety and responds to it, so empathy is the best fit.
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