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CMA Intermediate · Business Laws and Ethics · Business Ethics and Emotional Intelligence

A finance manager notices that a junior colleague has become withdrawn after being asked to backdate certain invoices. The manager privately asks about the colleague's discomfort, listens without judging, and then escalates the matter to the compliance head. Which pairing best describes the emotional intelligence skill shown and its ethical benefit?

Empathy is the skill shown. By noticing the colleague's distress and listening without judgement, the manager uncovered pressure to backdate invoices and escalated it to compliance. Empathy therefore helps detect ethical pressure on others and supports timely reporting of wrongdoing.

  1. AEmpathy, which helps detect ethical pressure on others and encourages timely reportingCorrect
  2. BSelf-regulation, which lets the manager avoid involvement in the issue
  3. CMotivation, which ensures the invoices are backdated quickly
  4. DSocial skill, which lets the manager persuade the colleague to comply

Explanation

Sensing the colleague's distress and listening shows empathy, and it surfaced an ethical problem that was then escalated. The other options either describe complying with or avoiding the wrongdoing, which conflicts with the manager's actual actions.

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