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NISM Certifications · NISM-Series-VII: Securities Operations and Risk Management · Investor Grievances and Arbitration

Meera wants to pursue a complaint against her stockbroker through the Online Dispute Resolution (ODR) mechanism introduced by SEBI. Which sequence correctly describes the intended order of approach?

The intended order is to complain to the intermediary first, escalate to SCORES if the issue is unresolved, and then use the ODR platform for online conciliation and, if required, arbitration. The other orders skip the intermediary stage or put ODR ahead of the earlier steps.

  1. AComplaint to the intermediary first, then SCORES if unresolved, and then ODR for conciliation or arbitrationCorrect
  2. BODR first, then the intermediary, then SCORES
  3. CSCORES first, then court, then the intermediary
  4. DArbitration first, then the intermediary, then ODR

Explanation

The investor first raises the grievance with the intermediary. If unresolved, it is escalated through SCORES, and if still unresolved, the investor can use the ODR platform for online conciliation and, if needed, arbitration. The other sequences reverse or skip these stages.

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