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NISM Certifications · NISM-Series-X-A: Investment Adviser (Level 1) · Grievance Redress Mechanism

Ms. Kavya Nair is a retail investor who filed a dispute against a registered intermediary. Which mechanism is designed to resolve securities market disputes between investors and intermediaries online, outside courts, through conciliation and arbitration?

The Online Dispute Resolution (ODR) portal for the Indian securities market is the mechanism that resolves investor disputes with intermediaries through online conciliation and arbitration outside the courts. The other bodies deal with tax appeals, company filings or banking complaints.

  1. AIncome Tax Appellate Tribunal
  2. BOnline Dispute Resolution (ODR) portal for the Indian securities marketCorrect
  3. CRegistrar of Companies
  4. DReserve Bank Ombudsman for banking deposits only

Explanation

SEBI introduced a common Online Dispute Resolution portal, offering online conciliation and arbitration for disputes between investors and intermediaries or listed companies. The ITAT handles tax appeals, the ROC handles company law filings, and the banking ombudsman covers banking services.

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