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ACCA Strategic Professional · Advanced Performance Management · Performance improvement models and techniques

Northgate Manufacturing is planning a benchmarking project. The team has already selected the process to benchmark and chosen the partner organisations. According to the typical stages of a benchmarking process, which step should the team undertake next?

The next step is to collect and analyse data on both its own and the partners' performance to identify the gap and the practices causing it. Only after that should improvement actions be planned, implemented and monitored.

  1. AImplement the improvements across the whole organisation
  2. BCollect and analyse data to identify the performance gap and the practices causing itCorrect
  3. CChoose a new process to benchmark
  4. DDisband the team and review results after one year

Explanation

After selecting the subject and partners, the team collects data on its own and the partners' performance, analyses the gap and its causes, and only then plans and implements improvements and monitors them. Implementing before analysing would be premature.

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