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ACCA Strategic Professional · Advanced Performance Management · Data science and analytics

Orlan Telecom's dashboard is driven by a self-service analytics tool that lets managers filter results by region, product and customer segment, and click on a summary figure to see the underlying transactions. Which statement best assesses a key risk of this design for performance management?

The main risk is that users reach inconsistent or unreliable conclusions when metric definitions and data sources are not centrally governed. Self-service and drill-down add flexibility but increase the need for data quality controls. IFRS does not restrict internal filtering of management information.

  1. AUsers may reach inconsistent conclusions if metric definitions and data sources are not governed centrallyCorrect
  2. BDrill-down capability makes the dashboard unable to show summary results
  3. CInteractivity eliminates the need for any data quality controls
  4. DFiltering by segment is prohibited under IFRS reporting rules

Explanation

Self-service tools empower users but, without governed definitions, different managers may calculate the same KPI differently or use unreliable data, causing conflicting conclusions. Drill-down complements summaries, interactivity does not remove data quality needs, and IFRS does not prohibit internal segment filtering.

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