ACCA Strategic Professional · Advanced Performance Management · Performance hierarchy
Orlin Pharma is a listed company whose board states its primary objective as maximising shareholder wealth. Its mission also commits to meeting patient needs in low-income countries, which reduces short-term returns. A director proposes treating shareholder wealth as the sole objective and dropping the patient commitment. Which analysis is most consistent with performance hierarchy and stakeholder theory?
Stakeholder and non-financial objectives should be kept as measured secondary objectives supporting the primary shareholder-wealth objective. They protect reputation, legitimacy and long-term value, even if they cost short-term return. Trade-offs should be made explicit, rather than dropping the commitment or letting the mission override financial objectives.
- ANon-financial and stakeholder objectives can support long-term shareholder value, so they should be retained as secondary objectives with measures, accepting trade-offsCorrect
- BSecondary objectives are irrelevant because only the primary objective is ever measured
- CThe patient commitment should be treated as the primary objective because missions override financial objectives
- DThe mission should be kept confidential to avoid conflict with shareholders
Explanation
Primary financial objectives are typically supported by secondary objectives covering stakeholders, such as reputation, access and innovation, that sustain long-term value. Dropping them risks losing legitimacy and long-term returns. Trade-offs should be made explicit and measured. Making the mission override financial objectives, or ignoring secondary objectives, misreads how the hierarchy works.
Did you get it right without looking?
One question tells you little. A timed set on Performance hierarchy shows your real accuracy, how long you take and where you lose marks.
More Performance hierarchy questions
- Brightwater Telecom has set a CSF of 'retaining profitable customers'. The management team is selecting KPIs to monitor this CSF. Which prop…
- Kestrel Logistics states: 'To be the most trusted carrier in East Africa.' The statement describes an aspirational future position the board…
- Orlan Retail has four CSFs. The board proposes 35 KPIs, many of them reported weekly to all store managers. A consultant argues this will we…
- Cobalt Pharma's divisional managers are rewarded on budget-versus-actual operating profit. A new ERP system now gives real-time data. The CF…
- Delmar Airlines has a CSF of 'operational efficiency'. Management wants a KPI set that provides early warning of problems rather than only r…
- A manufacturer defines its strategic objective as being the lowest-cost producer in its sector. Which of the following is the best example o…