CMA Foundation · Fundamentals of Business Laws and Business Communication · Internet-based Business Communication
Rahul receives an email addressed to the whole team where a colleague asks a question only relevant to Anil. Rahul wants to reply only to the sender with a private remark. Which action best follows email etiquette?
Rahul should use Reply, not Reply All, so that the private remark goes only to the sender. Reply All should be reserved for responses that everyone on the list needs to see, as otherwise it clutters inboxes and may cause embarrassment.
- AUse Reply All so everyone sees the remark
- BUse Reply to send only to the senderCorrect
- CForward it to the entire company
- DIgnore the email and never respond
Explanation
Reply sends the response only to the sender, suiting a private remark. Reply All would needlessly circulate it to the group and clutter inboxes. Forwarding to everyone or ignoring is worse etiquette.
Did you get it right without looking?
One question tells you little. A timed set on Internet-based Business Communication shows your real accuracy, how long you take and where you lose marks.
More Internet-based Business Communication questions
- In a web conference, the 'screen sharing' facility is mainly used to:
- The role of a firewall in an organisation's network security is to:
- The primary function of a firewall in an organisation's network is to:
- Ravi receives an email that appears to come from his bank, asking him to click a link and enter his net-banking password to avoid account su…
- Which feature best distinguishes a blog used by a company from an ordinary email sent to customers?
- A Pune firm holds a one-hour product training session for 300 dealers across India. The trainer shows slides, and dealers submit questions t…