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CMA Foundation · Fundamentals of Business Laws and Business Communication · Internet-based Business Communication

Priya receives an email from an unknown sender claiming to be her bank, asking her to click a link and enter her net-banking password to avoid account suspension. This is best described as:

This is phishing: a fraudulent email posing as a trusted institution, here a bank, to trick the user into revealing passwords or other confidential data. Netiquette means online courtesy rules, while spooling and multicasting are unrelated technical terms. Such links should not be clicked.

  1. APhishingCorrect
  2. BSpooling
  3. CNetiquette
  4. DMulticasting

Explanation

Phishing is a fraudulent attempt, usually by email, to trick a person into revealing confidential data by impersonating a trusted entity. Netiquette is the set of courtesy rules online. Multicasting and spooling are unrelated technical terms. The correct response is to avoid the link and report the mail.

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