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NISM Certifications · NISM-Series-VI: Depository Operations · Investor Services (NISM VI)

Ramesh, a beneficiary owner, complains that his Depository Participant (DP) has not credited shares to his demat account even though the dematerialisation request was accepted long ago. Where should he first lodge the complaint for redress?

The investor should first complain to the Depository Participant. If the DP does not resolve it, he can escalate to the depository or lodge the complaint with SEBI through the SCORES platform. Courts and the Registrar of Companies are not the first forum for such service complaints.

  1. ADirectly with the Supreme Court
  2. BWith the Depository Participant, and if unresolved, escalate to the depository or SEBI through SCORESCorrect
  3. CWith the Registrar of Companies only
  4. DWith the stock exchange's listing department only

Explanation

The usual grievance route is to approach the DP first. If the complaint is not resolved satisfactorily, the investor can escalate to the depository and lodge it on SEBI's SCORES platform. Courts and the ROC are not the first-level forums for DP service complaints.

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