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CMA Intermediate · Business Laws and Ethics · Business Ethics and Emotional Intelligence

Ravi, a cost accountant at a Pune manufacturing firm, is angry after his manager criticised his report. He feels like submitting a revised report with inflated figures to embarrass the manager. He pauses, calms himself, and decides to discuss the criticism professionally. Which emotional intelligence component is Ravi mainly demonstrating?

Ravi is demonstrating self-regulation. He feels an angry impulse to submit inflated figures but controls it, calms down and chooses a professional discussion instead. Self-regulation is the ability to manage disruptive emotions and impulses, which supports ethical conduct under pressure.

  1. AEmpathy
  2. BSelf-regulationCorrect
  3. CSocial skill
  4. DExtrinsic motivation

Explanation

Ravi controls a disruptive impulse and redirects it into a constructive response, which is self-regulation. Empathy would require him to understand the manager's feelings, which is not the main behaviour described. Social skill concerns relationship management, not impulse control.

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