CMA Intermediate · Business Laws and Ethics · Business Ethics and Emotional Intelligence
Rakesh, a finance manager at an Indian manufacturing firm, is furious after a colleague criticises his budget. He pauses, avoids an angry reply, and later discusses the issues calmly. Which component of emotional intelligence is he mainly displaying?
He is displaying self-regulation. Self-regulation is the ability to control disruptive impulses and moods and to think before acting. Rakesh feels anger but holds back an angry reply and responds calmly later, which is exactly this component rather than empathy or social skill.
- AEmpathy
- BSelf-regulationCorrect
- CSocial skill
- DIntrinsic motivation
Explanation
Rakesh feels anger but controls his impulse and redirects it into a calm discussion, which is self-regulation. Empathy would require him to understand the colleague's feelings, which the facts do not describe.
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