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CS Professional · Artificial Intelligence, Data Analytics and Cyber Security - Laws and Practice · Enterprise Resource Management

Shreya Textiles in Surat finds that after ERP go-live, employees keep maintaining parallel spreadsheets and resist entering data in the new system. Which ERP challenge does this chiefly illustrate?

This illustrates poor user adoption and weak change management. Employees resisting the new system and maintaining parallel spreadsheets is a people-related challenge, addressed through training, communication and management support, rather than a technical, hardware or vendor-related problem.

  1. AVendor lock-in due to proprietary technology
  2. BPoor user adoption and change managementCorrect
  3. CHardware obsolescence of the central server
  4. DExcessive customisation of source code

Explanation

Staff continuing old spreadsheets and avoiding the new system shows resistance to change, a people issue managed through training and change management. Vendor lock-in, hardware obsolescence and customisation are technical or commercial issues, and nothing in the scenario points to them.

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