ACCA Applied Knowledge · Business and Technology · Consequences of ineffectiveness at work
Tomas has been consistently ineffective in his role as a payroll supervisor. His manager follows the organisation's formal capability procedure. Which of the following is the most appropriate sequence of consequences Tomas could face for continued under-performance?
Tomas would normally face counselling, then formal warnings, and finally dismissal if performance does not improve. A fair capability process escalates step by step and offers support first. Instant dismissal without warning is usually unfair, and bonuses or promotion do not follow from poor performance.
- AImmediate dismissal without any warning or support
- BCounselling, then formal warnings, and ultimately dismissal if no improvement occursCorrect
- CA bonus to motivate him, followed by promotion
- DTransfer to the board of directors
Explanation
A fair capability procedure normally escalates from informal counselling and support to formal warnings and, if there is no improvement, dismissal. Immediate dismissal without warning would normally be unfair, and rewarding or promoting poor performance is not a consequence of ineffectiveness.
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