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CMA Foundation · Fundamentals of Business Economics and Management · Leadership and Motivation - Concepts and Theories

Under Herzberg's theory, what is the most likely effect when a firm improves hygiene factors such as working conditions and fixed pay?

Improving hygiene factors mainly removes dissatisfaction, but it does not by itself create strong motivation. Herzberg argued that satisfaction and motivation come from motivators such as achievement and recognition. Better pay and conditions only bring employees to a neutral state, not to high motivation.

  1. AIt removes dissatisfaction but does not by itself create strong motivationCorrect
  2. BIt creates high and lasting motivation among employees
  3. CIt turns the hygiene factors into motivators
  4. DIt increases dissatisfaction because expectations rise

Explanation

Herzberg held that hygiene factors prevent dissatisfaction but do not produce true motivation. Improving them moves employees from dissatisfaction to a neutral state. Claiming lasting motivation confuses hygiene factors with motivators.

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