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ACCA Applied Knowledge · Management Accounting · Performance measurement - overview

Under Kaplan and Norton's balanced scorecard, which perspective asks the question 'Can we continue to improve and create value?'

It is the innovation and learning perspective. This perspective considers whether the organisation can keep improving, developing new products and training staff so it creates future value. The customer, financial and internal process perspectives ask different questions about customer view, shareholder view and operational excellence.

  1. AInnovation and learning perspectiveCorrect
  2. BCustomer perspective
  3. CFinancial perspective
  4. DInternal business process perspective

Explanation

The innovation and learning (learning and growth) perspective focuses on the ability to improve, innovate and develop staff and systems. The customer perspective asks how customers see the firm. The financial perspective asks how shareholders see the firm. The internal perspective asks what the firm must excel at.

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