ACCA Applied Knowledge · Management Accounting · Performance measurement - overview
Under Kaplan and Norton's balanced scorecard, which perspective would include a measure such as 'percentage of employees completing professional training each year'?
Employee training completion is an innovation and learning perspective measure, because that perspective looks at whether the organisation can keep improving, developing skills and creating future value. It is not mainly about process efficiency, customers or financial results.
- AFinancial perspective
- BCustomer perspective
- CInternal business process perspective
- DInnovation and learning perspectiveCorrect
Explanation
Staff training relates to the organisation's ability to improve and create future value, which is the innovation and learning (learning and growth) perspective. The internal process perspective concerns efficiency and quality of operations, so it is not the best fit.
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