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CSEET · Business Laws and Management · Introduction to Management

Which approach to management is associated with the Hawthorne experiments conducted by Elton Mayo?

The Hawthorne experiments by Elton Mayo are associated with the human relations approach. They showed that social and psychological factors, such as group norms and attention from management, strongly influence worker productivity, beyond physical conditions and pay incentives.

  1. AHuman relations approach emphasising social and psychological factors at workCorrect
  2. BBureaucratic approach emphasising rigid rules and hierarchy
  3. CScientific management emphasising piece-rate wages
  4. DAdministrative theory emphasising fourteen principles

Explanation

The Hawthorne experiments showed that social relations, group norms and attention to workers affected productivity as much as physical conditions. This led to the human relations approach. Piece-rate wages belong to Taylor, and the fourteen principles to Fayol.

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