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CMA Final · Entrepreneurship and Startup · Leadership

Which leadership behaviour best builds psychological safety in a startup team, encouraging members to report mistakes early?

Treating errors as learning events and openly admitting one's own mistakes builds psychological safety. Team members then feel safe reporting problems early. Punishing failures, publicly ranking errors or discouraging questions pushes people to hide issues, which increases risk for the startup.

  1. ATreating errors as learning events and acknowledging one's own mistakes openlyCorrect
  2. BPublicly ranking employees by number of errors
  3. CPunishing every reported failure to deter repetition
  4. DDiscouraging questions to save meeting time

Explanation

Psychological safety grows when leaders respond to mistakes constructively and model fallibility, so people disclose problems early. Ranking, punishing and discouraging questions make people hide problems, which raises risk.

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